Terms and conditions at RØMØ-TØNDER TURISTFORENING Webshop

NOTE. it is important to be aware that these conditions apply to products sold directly by the Rømø-tønder tourist association.
When buying products that have been sold via players on the webshop, please read the terms and conditions for this, which can be found further down the page.

General information

Juvrevej 6
6792 Rømø
CVR No .: 13947112
Phone: 74755130
Email: mail@romo-tonder.dk


At RØMØ-TØNDER TURISTFORENING, we make reservations for any errors in our stated prices. Furthermore, we reserve the right to change prices without prior consent. Reservations are made for sold out items.


RØMØ-TØNDER TOURIST ASSOCIATION receives payment with VISA-Dankort, VISA, VISA Electron, Mastercard, PayPal, MobilePay, Bank transfer. All amounts are in DKK. Danish kroner and incl. VAT. Reservations are made for price errors and sold out / discontinued items.


RØMØ-TØNDER TOURIST ASSOCIATION strives to send orders placed before kl. 15 same day, order then shipped next business day.
We ship to all of Denmark. Shipping prices from DKK 40. Items will be delivered to the delivery address specified when ordering.
Your goods are sent by Danske Fragtmænd or Coolruner.
NOTE: If there is no space at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of. If problems occur, contact customer service.
Items are delivered every weekday. Your item will be delivered 1-3 business days after ordering.
For certain goods, special delivery terms apply. The conditions will be stated specifically prior to the purchase of these items.

Right of complaint

A 2-year right to make a complaint is granted in accordance with the Danish Sale of Goods Act. Our right of complaint applies to defects in material and / or manufacturing. You can have the item repaired, exchanged, the money returned or a reduction in the price, depending on the specific situation. The complaint does not apply to errors or damage committed by incorrect handling of the product / service. You must complain in a "reasonable time" after you have discovered the defect / error. RØMØ-TØNDER TOURIST ASSOCIATION will cover return costs to a reasonable extent.

When returning, complaints and exercising the right of withdrawal are sent to:
Juvrevej 6
6792 Rømø
Shipments are not received per. cash on delivery.


In the case of a refund, please enclose bank details in the form of account number and account number so that the agreed amount can be transferred. This information can be provided without risk per. mail or other electronic form as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal 

There is a 14-day full right of return on items purchased in our webshop.

The period is calculated from that day;
- Where you receive the order.
Gets the last item in physical possession when it comes to an agreement on several different items, ordered in one order, but delivered individually or in several rounds.
- Gets the last batch, or last part in physical possession, when it comes to agreement of delivery of goods consisting of several lots / parts.
- The first item in physical possession in the case of regular delivery of goods over a specified period.
Return costs must be borne by you.

Cancellation must be reported to us no later than 14 after the purchase and from the cancellation you must return the shipment no later than 14 days after. The notice must be given per. mail to mail@romo-tonder.dk. In the notice, you must clearly state that you wish to exercise your right of withdrawal. If you want to send the item back to us, you must fill in the enclosed Return Form and send the item to:
Juvrevej 6
6792 Rømø

You can not regret by simply refusing to receive the item without giving clear notice.

Information regarding delivery and cancellation of trips / events

When buying a trip or an event via Romo-tondershop.dk, there is a full right of return in relation to cancellation.

A cancellation must be notified well in advance of the event start time.

When you buy via romo-tondershop.dk you get a confirmation of your booking via email, this confirmation also serves as a proof of entry which you must include at the start of the event, and present to the guide or other staff.
If you want changes in your booking regarding date and time, number of people or cancellation, you must contact Visit Rømø & tønder on 81 40 81 08.

If you have questions or anything else, you must contact the guide for the trip. Contact information on the guide can always be found on the product page.

Goods except the right of withdrawal

The following product types are not included in the right of withdrawal:
- Products that are manufactured according to the consumer's specifications or have a clear personal touch.
- Sealed goods which, for health protection or hygiene reasons, are not suitable for return and where the seal is broken after delivery.
Goods which, due to their nature, become inextricably mixed with others upon delivery.
Items where the seal is broken.
- Performed non-financial services if the provision of the service has commenced with the prior express consent of the consumer and recognition that the right of withdrawal ceases when the service is fully completed.
- Delivery of digital content which is not delivered on a physical medium, if the execution has begun with the consumer's prior express consent and recognition thereof, that he or she thereby loses his or her right of withdrawal.
Newspapers, magazines or periodicals, however, excluding subscription agreements for such publications.
- Agreements entered into at public auction.
Goods that deteriorate or become obsolete quickly.


You must return your order without undue delay and no later than 14 days after you have exercised your right of withdrawal. You must bear the direct costs of returning. Upon return, you are responsible for the item being properly packed. You must attach a copy of the order confirmation. The expedition goes faster if you also fill out and enclose our Cancellation Form.
You bear the risk of the item from the time of delivery of the item until we have received the return.
We do not accept packages sent by post. cash on delivery.

The condition of the item upon return

You are only liable for any deterioration in the value of the item, which is due to handling other than what is necessary to determine the item's nature, properties and the way in which it works. In other words, you can try the item as if you were trying it in a physical store.

If the item has been tested in addition to that described above, it is considered used. Which means that upon cancellation of the purchase, you only get part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt - of the return. In order to receive the entire purchase amount back, you must therefore try out the item without actually using it.


If you regret your purchase, you will of course get the amount you have paid to us back.
In the event of an impairment for which you are liable, this purchase amount will be deducted.
When exercising the right of withdrawal, all payments received from you, including delivery costs (excluding additional costs due to your choice of a form of delivery other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and within 14 days from the date where we have been notified of your decision to exercise the right of withdrawal. Refunds are made using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise.
We can withhold the refund until we have received the item returned, unless you have previously provided documentation that you have returned it.

Especially for Deals / package deals

Refund and cancellation

When you buy a voucher in the form of a deal or a package offer, special conditions apply when buying.

  • The voucher will be sent to your email immediately after the purchase. Check your spam filter if you do not receive it.
  • There is a 14-day right of return on the purchase, after which the purchase can not be canceled or refunded. If a booking has been made with a partner, the 14-day right of return is waived.
  • The service is provided by the partner. Romo-tondershop is therefore not responsible for any errors or omissions in connection with the business partner's provision of the service, unless otherwise provided by mandatory legislation.
  • When purchasing, the defect rules of the Purchase Act apply.
  • Romo-tondershop is the sole intermediary of the offers


Iflg. According to Danish law, the person must be at least 18 years old to buy alcohol, and this also applies to Romo-tondershop.dk

Personal data policy

In order for you to enter into an agreement with us and shop at romo-tondershop.dk, we need the following information about you:

Phone number
Email address
Information about what you bought

We process your personal information for the purpose of being able to deliver the item to you, and to be able to process inquiries regarding your purchase. The processing takes place according to the rules in our personal data policy for RØMØ-TØNDER TOURIST ASSOCIATION. Here you can read more about how your information is processed, when it is deleted and what rights you have as registered.

Complaints - overview and links:

If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Danish Competition and Consumer Authority's Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
Link: www.forbrug.dk

If you are a consumer residing in another EU country, you can indicate your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you file a complaint here, you must provide our E-mail address: mail@romo-tonder.15

Conditions for purchases from players

These conditions (Terms of trade) applies to your use of romo-tondershop.dk, as well as trading via Visit Rømø Tønder (APP). References to the "website" include romo-tondershop.dk or other websites, services, software, applications or media, controlled by Rømø Tønder turistforening. Your use of the afromo-tondershop.dk website or app confirms your acceptance of these Terms and Conditions. By using the Website, you confirm that you are 18 years of age or older, or have legal parental or guardian acceptance of your use.

If you do not accept these Terms and Conditions, do not use the website or app.

When buying products from players:

By purchasing products from players, you accept their individual terms and conditions. Each product clearly states who is the retailer of the product.

Here you will find out some of our players' trading conditions:

  1. https://www.sortsafari.dk/sider/1028978587533743

Limitation of liability

As far as possible in accordance with applicable law, romo-tondershop.dk's liability in relation to losses for you in connection with these trading conditions is limited to the full value of the transaction you have made via Romo-tonder.dk. Romo-tonder.dk cannot be held responsible for subsequent losses, damages or indirect losses arising from your use of our service, website or apps.

romo-tondershop.dk cannot be held responsible for photographic or typographic errors in connection with details or descriptions of specific Participating Actors. romo-tondershop.dk does not assume responsibility for the quality of products and bookings provided by participating players.

Registration and accounts

In order to use our online ordering service and the functions made available via our website and apps, it is necessary that you register with us, and thus open a customer account. This is so that we can offer you easy access to be able to see your order, your previous orders, as well as edit your personal preferences.

romo-tondershop.dk reserves the right to reject a new registration or to cancel an existing registration at any time.

In order to register, it is necessary that you provide personal information, which includes your name, delivery address, contact information, payment information and more. Our data processing policy describes how we handle this personal information.

Once you have registered with us, you will either be asked to create a password of your choice, or receive an automatically generated password for your account.

It is your responsibility to keep your password private and confidential, and at the same time to notify us immediately if you suspect any unauthorized use of your email address or password. You agree that if you reveal your password to any person, it / they have permission to order on your behalf via romo-tondershop.dk

Submission of information to our website and apps

romo-tondershop.dk gives users the opportunity, now or in the future, via the website and apps, to submit text, images and videos (User content). All submitted material, received via the website, apps or social media, becomes romo-tondershop.dk property upon receipt. romo-tondershop.dk reserves the right not to publish user content on the website or in apps.

You agree that romo-tondershop.dk may publish your name and user content on the website, social media or other media controlled by romo-tondershop.dk. You also agree that Romo-tonder.dk does not recommend any specific user content, and that all responsibility for content you submit to romo-tondershop.dk rests with you.

Changes to these Terms

romo-tondershop.dkmå, when we find it appropriate, add or otherwise adapt these terms and conditions. romo-tondershop.dk recommends that you read the terms and conditions carefully every time you visit the website or apps, as they may affect your rights.

Value codes, discounts and promotions

romo-tondershop.dk may from time to time choose to offer value codes, gift cards and discounts to its registered customers. These offers can be awarded for free or for a value-added benefit.

Value codes, discounts or gift cards offered via the website, apps or other media, can not be redeemed for cash at romo-tondershop.dk, or used after their respective expiration date.

romo-tondershop.dk has no obligation to redeem any value codes, discounts or gift cards if romo-tondershop.dk deems these to have been changed in, or is counterfeit.

When using a discount code, the entire amount must be used at once. Any excess discount is waived. Only one discount code can be used per order.

If you want to order for more than the amount of a discount code, just pay the difference. You can pay by card (Dankort, VISA, MasterCard or VISA Electron).

Dispute settlement bodies

In the event of a dispute, either between us or a participating actor and a consumer, we will always encourage you to let our customer service try to resolve the dispute. They have the best tools for that kind.

Should you as a consumer not wish to be in direct contact with the parties, the EU will make a central body available for this type (Article 14 section 1 ODR Regulation EU 524/2013). You can find their website and complaint form here.

In general

These terms and conditions are subject to the laws of Denmark and must be interpreted accordingly. Any dispute between you and romo-tondershop.dk must be settled by the exclusive jurisdiction of the Danish courts.

These terms and conditions, together with Romo-tonder.dk Policy for Data Processing and other publicly available legal texts påromo-tondershop.dk, constitute the full agreement between you and Romo-tonder.dk regarding the website and its services.

Rømø Tønder Turistforening has the operational responsibility for romo-tondershop.dk and other booking platforms operated under the same name. It be e.g. mobile applications. If you have any questions about orders, you are always welcome to contact us

romo-tondershop.dk cannot be held responsible for breaches of our obligations in these terms and conditions if we are prevented or prevented from complying with our obligations due to a reason beyond our control. This includes fire, lightning, flood, extreme weather, strike, lock-out, war, civil unrest, telecommunications failure or computer systems.